Partner Connect

B2B platform for supplier onboarding, document management, and internal stakeholder engagement.

Developed for Worten, Partner Connect centralizes all financial interactions with B2B suppliers in a single platform. It supports the consultation of invoices, credit notes, and debit notes, integrating SAP and external APIs for real-time data delivery.

Mission

Empower suppliers with an intuitive, secure platform to manage financial documentation and reduce operational friction for internal departments.

Problem Statement

Suppliers lacked a self-service channel to track payments and documents. Requests overwhelmed internal teams, and information was scattered across emails and legacy systems.

AS IS / TO BE

Before and after the system/process state.

.NET 7 Software

  • Manual email threads for invoice follow-ups

  • No version control or status updates

  • Low visibility into document lifecycle

  • Arquitetura e dependecia empresarial de outras empresas do grupo

Outsystem

  • Real-time status tracking via integrated portal

  • Centralized document archive

  • Autonomy for suppliers; reduction in support tickets

  • Ferramenta LowCode/NoCode - para permitir de forma rápida trazer valor ao negócio

  • Plataforma integrada para cada user – Garantir que do ponto de vista operacional os diferentes utilizadores usam uma ferramenta de trabalho única

  • Arquitetura escalável – arquitetura integrada e escalável

Main Stakeholders

  • End users of the Partner Connect portal. Their satisfaction, adoption, and feedback are essential to the platform’s value. This includes companies that supply products or services to the organization and navegate the portal for documents, account reconciliation, and contract visibility.

  • Heavily involved in reviewing invoices, account statements, tax documents, and reconciliation workflows within the platform. Their engagement ensures financial accuracy and smooth processing across syst

  • Responsible for managing supplier relationships and contracts. Use the portal to review vendor documentation, monitor compliance, and coordinate approvals.

  • Handles incident tickets and support through the Help Center module. Acts as the primary contact point for resolving portal-related issues raised by suppliers.

  • Drives feature planning, backlog prioritization, and stakeholder alignment. Ensures that user stories reflect real supplier and internal needs.

  • Ensure system connectivity, API integrity, performance, and proper flow of financial and master data across the architecture.

Others Stakeholders

  • Leads onboarding, release announcements, and change management campaigns, ensuring that suppliers receive clear and timely updates. Aligns the project with broader transformation goals, supports training, manages resistance, and ensures internal buy-in.

  • Sponsors the program and evaluates it based on strategic KPIs such as cost savings, compliance, process digitization, and partner satisfaction.

  • Responsible for managing supplier relationships and contracts. Use the portal to review vendor documentation, monitor compliance, and coordinate approvals.

  • Legal & Compliance
    Validates that the platform adheres to contract management standards, GDPR, and audit requirements.

  • Access documents and logs to perform financial audits, due diligence, or confirm regulatory alignment.

Tech Profile

  • Advanced user of Excel

  • Heavy reliance on cross-system integration

  • Uses Partner Connect as a complement to internal systems

Ricardo Martins - Senior Finance Analyst

“If a supplier uploads something errado, a chain of manual corrections starts.”

“We need clarity on what was received, what’s missing, and what’s pending — fast.”

Department: Corporate Finance – Accounts Payable
Portal Usage Frequency: Daily

Goals & Needs:

  • Validate invoice data and cross-check against SAP records

  • Investigate inconsistencies in reconciliation workflows

  • Ensure audit trails and compliance documentation are accessible

  • Reduce the time spent handling support tickets with suppliers

Pain Points:

  • Errors caused by suppliers uploading incomplete or incorrect documents

  • Lack of visibility over the reconciliation timeline

  • Difficulties navigating the document lifecycle across different systems.

Tech Profile

  • Moderate digital skills

  • Works mainly on desktop, sometimes on mobile

  • Comfortable using Excel, PDF, and browser tools

Marta Oliveira - Administrative & Invoicing Coordinator

“I just want to download the invoice, check if it was paid, and get back to my work as fast as possible.”


“It would help to receive alerts when something is pending on our side.”

Persona 1 – Finance & Accounting Analyst (Backoffice User)

Company Size: Medium-sized supplier (50–250 employees)
Sector: Logistics & Packaging Services
Portal Usage Frequency: Weekly

Goals & Needs:

  • Access invoices and account statements quickly

  • Ensure that contracts and tax documents are up to date

  • Track payment status and reconciliation without needing to contact support

  • Export documents easily for internal accounting and audits

Pain Points:

  • Difficulty finding older documents without specific filters

  • Lack of notifications for new uploads or pending issues

  • Limited access to historical records across different contracts

Persona 2 – Supplier / Business Partner (Frontoffice User)

Delivered Features

User Management

Internal Users (Worten):

  • IAM provisioning + permissions

  • Internal login system

External Users (Partners):

  • Master user creation via Wortecs

  • Sub-user creation and management

  • First-time login + password reset

📄 Financial Document Management

  • Invoice visualization

  • Debit and credit note visualization + credit note notification

  • PO (Purchase Orders) display

  • Payment advice visualization

  • Occurrence creation related to documents

  • General documents repository

📊 Account & Reconciliation

  • Reconciliation request flow

  • Current account visualization

🔁 Document Lifecycle

  • View document history and status updates through all processing stages

🏢 Corporate Data (Worten)

  • View and edit Worten company data (front office)

  • View/edit store and warehouse data (front office)

⚙️ Portal Configuration

  • Business Partner group management

  • Notification settings

  • Terms of use management

  • User emulation system

  • Access control

🤝 User Support

  • FAQs: content management + display

  • Typology and sub-typology configuration

  • Occurrence ticket system

    Extra of Scope:

  • Bulk upload of invoices

  • Push notifications

  • Workflow automation for disputes

  • Doc Memos visualization

Responsibilities (PO/PM)

  • What you led/decided/delivered directly.

Led backlog creation, prioritization, and sprint planning

Facilitated stakeholder workshops with Finance, IT, and Procurement

Conducted user interviews with real suppliers

Managed UAT sessions and collected structured feedback

Coordinated QA and release strategy with external dev team

The Training & Enablement Team
creating manuals, FAQ content, and onboarding materials to support user adoption.

Data & Reporting Analysts use supplier interaction data for dashboards, satisfaction metrics, and continuous improvement.

Customer Improvement

  • 📉 64% reduction in supplier inquiries to Finance post-launch

  • Reduced average documethe nt retrieval time from 3 days to <1 minute

  • 📈 87% user satisfaction score (survey after 2 weeks)

  • 💬 Positive feedback from 3 major suppliers featured in testimonials
    Reduced manual financial support requests by 40% with a new reporting dashboard, boosting NPS by 25% (CI)

  • Delivered €5 in savings per automated document, with over 150,000 processed autonomously (OI)

  • Achieved 70% automation across financial cycles via integrations with invoicing, credit note, and reconciliation systems (OI)

  • Launched a scalable MVP supporting 46+ business processes from day one (OI)

  • Enabled adoption by 2,300+ users within 12 months, accelerating onboarding and earning recognition at the 2024 Portugal Digital Awards (CI)

  • Deployed responsive navigation (mobile/tablet) with W3C A1 accessibility, ensuring 100% task completion in reconciliation flows (CI)

  • Improved process visibility with document lifecycle dashboards, reducing incident tickets by X% (OI)

  • Enabled 3,500+ active interactions between suppliers and internal departments through the portal, enhancing agility and engagement (SI)

  • Ensured GDPR compliance and secure handling of sensitive data from MVP phase onward (OI)

Stakeholder Improvement

  • 📉 64% reduction in supplier inquiries to Finance post-launch

  • Reduced average documethe nt retrieval time from 3 days to <1 minute

  • 📈 87% user satisfaction score (survey after 2 weeks)

  • 💬 Positive feedback from 3 major suppliers featured in testimonials
    Reduced manual financial support requests by 40% with a new reporting dashboard, boosting NPS by 25% (CI)

  • Delivered €5 in savings per automated document, with over 150,000 processed autonomously (OI)

Organizational Improvement

  • 📉 64% reduction in supplier inquiries to Finance post-launch

  • Reduced average documethe nt retrieval time from 3 days to <1 minute

  • 📈 87% user satisfaction score (survey after 2 weeks)

  • 💬 Positive feedback from 3 major suppliers featured in testimonials
    Reduced manual financial support requests by 40% with a new reporting dashboard, boosting NPS by 25% (CI)

  • Delivered €5 in savings per automated document, with over 150,000 processed autonomously (OI)

Achievements Metrics

Result and impact of the launch

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Customer feedback and Iterations

“I really liked the visual design!”

— Business Partner

“It would be great to have a user manual for the application.”

— Business Partner

“In my opinion, typologies should be located under the settings section.”

— Business Partner

“It's much more concise and organized. The previous platform had too many fields, and this one is more compact.”

— Business Partner

“I recommend a more direct access to the menu for partner/NIF search.”

— Business Partner

“Functional and intuitive.”

— Business Partner